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Training Development Program

Reports to: Director of Training and Shift Managers

Role:

KNOWLEDGE

Proficient in Chick-fil-A brand standards and procedural knowledge

TRAINING SKILL

Proficient ability to utilize training resources and skills

SPEED & ACCURACY

Proficient capacity to execute Chick-fil-A procedures with speed and accuracy

LEADERSHIP

Expert ability to demonstrate leadership capacity

ATTITUDE

Expert ability to demonstrate a genuine and positive attitude

Responsibilities:

Demonstrates a working knowledge of Chick-fil-A processes and procedures

Executes in accordance with Chick-fil-A operating standards

Incorporates resources into all training experiences

Communicates clearly and efficiently

Consistently welcomes and provides accurate and timely feedback

Utilizes effective questioning and training tools to facilitate learning

Adjusts training approach to accommodate learning needs

Assesses needs and responds in a timely manner

Upholds ethical and Chick-fil-A standards

Tools/Resources:

Chick-fil-A Home:

LEADWELL Site

A resource for training materials from other Chick-fil-A communities

Pathway

Tool that provides procedures for training

Team Member General Checkpoint Sheet

Job Expectations:

Attitude

Displays confident humility in interaction with authority, peers, and trainees

Teamwork

Enjoys collaboration and is willing to serve in any capacity

Ownership

Takes responsibility for the outcomes of decisions

Coach

Influences other trainees to achieve greater performance and outcomes

Flexibility

Adjusts quickly to changes and remains calm under pressure

Safety and Compliance

Maintain work safety standards while completing all associated tasks

Qualifications:

All levels of Elevated Completed

Worked with Chick-fil-A for 6 Months

Flexible Availability

Two Directors Letter of Recommendations

Name

First Name

Last Name

Phone

(###)

###

####

Describe to me in your own words Chick-fil-A's history, values, culture, and mission statement. That your understanding aligns with the interest and principles of the company.

Discuss how your skills and experience align with the role. Be sure to explain how they directly relate to the description and responsibilities.

Give examples from previous experiences that demonstrate your ability to train and develop others effectively. This could include roles where you were responsible for training new employees, or training team members.

Chick-fil-A places a strong emphasis on providing exceptional customer service. Be ready to discuss your guest experience philosophy or ways you make the guest experience better and share examples of how you've gone above and beyond to ensure guest satisfaction in previous roles.

As a trainer, you'll likely be responsible for leading and motivating others. Highlight your leadership skills, such as communication, teamwork, problem-solving, and the ability to inspire and coach others to achieve their goals.

Can you tell me about a time when you had to train someone with different learning styles? or "How do you handle challenging trainees?"

Chick-fil-A operates in a fast-paced environment where priorities can shift quickly. Demonstrate your ability to adapt to change, handle ambiguity, and thrive in a dynamic work environment.

By checking this box I certify that I am choosing to participate in the Training program.

By checking this box I certify that I have the recommendation of my Director or Department Head